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FAQs

COVID-19 Update

Please note that due to COVID-19, shipping companies are prioritizing the delivery of medical supplies. Although we are doing our best to ship all packages in time, there are rare cases in which packages may encounter slight delays for reasons out of our control. Thank you for your understanding and stay safe!

Shipping & Delivery

How do I track my order?

AllSmiles provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get dispatch confirmation email, fill it in on our Track Order page and click on the Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it.  Rest-assured we are doing everything in our power to get your order to you as soon as possible!  Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 15 business days.  Please consider any holidays that might impact delivery times.

What if my shipping is delayed?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check and clear your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@allsmilesteeth.com. We're happy to help!

What countries do you ship to?

We provide free worldwide shipping to over 200 countries & regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

How much does shipping cost?

We proudly offer free tracked shipping worldwide. Please note, duties and other international shipping charges are non-refundable.

Ordering

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at support@allsmilesteeth.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

What if I entered the wrong address?

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@allsmilesteeth.com if you believe you have provided an incorrect shipping address.

Payments

What are my payment options?

You can pay with the world’s most popular and secure payment methods. You choose between our easy credit/debit card checkout or through one of our trusted partners: PayPal, Apple Pay or Google Pay.

Why am I charged instantly?

Our payment provider automatically & securely processes your order immediately after it is placed.

Do I have to pay customs fees?

Unfortunately, AllSmiles is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by AllSmiles. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Returns

What is your return policy?

Overview

Return the new, unopened items to us within 90 days of delivery. Simply contact our support team at support@allsmilesteeth.com if you have any questions regarding your return. For any product valued over $30 you should consider using a trackable shipping service or purchasing shipping insurance. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

Return address
9 Harley Street
Coventry, UK
CV2 4EZ

Terms & Conditions

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment. We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price. Refunds or store credit will be issued within 90 days from the date we receive your return at our return address (listed above). You have 90 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected. We provide a refund to your original payment method for all full-priced items. Exchanges are provided through store credit for eligible items only. We do not provide a return label or pay for returns shipping. Items must be in their brand-new, unused condition and original packaging to be eligible for a refund. Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense. All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by AllSmiles cannot be exchanged or refunded. All shipping charges and governmental taxes are non-refundable. Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise. If you have any questions at all regarding our Returns Policy please reach out directly to us at support@allsmilesteeth.com and one of our customer support specialists will help within 1 business day.

What is your return address?

Return address
9 Harley Street
Coventry, UK
CV2 4EZ

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